To support the delivery of our services, Ellavox engages third-party service providers (subprocessors) to process personal data on our behalf. Below is the current list of subprocessors used across our platform and operations.
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| Subprocessor | Processing Purpose | Data Categories | Business Function |
|---|---|---|---|
| Anrok | Processing customer payments, managing subscriptions, and financial reporting. | Financial, Contact, Transactional | Finance |
| Atlassian Cloud | Facilitating internal team communication, document management, and project tracking. | Contact, Communication content, Employment | IT |
| Chargebee | Processing customer payments, managing subscriptions, and financial reporting. | Financial, Contact, Transactional | Finance |
| Fly.io | Providing AI-driven voice and communication services to Ellavox customers. | Communication content, Identification, Technical and usage data | Operations |
| Google Drive for desktop | Facilitating internal team communication, document management, and project tracking. | Contact, Communication content, Employment | IT |
| HubSpot | Managing customer communications, sales leads, and account management. | Contact, Identification | Sales |
| OpenAI | Providing AI-driven voice and communication services to Ellavox customers. | Communication content, Identification, Technical and usage data | Operations |
| Slack | Facilitating internal team communication, document management, and project tracking. | Contact, Communication content, Employment | IT |
| Stripe | Processing customer payments, managing subscriptions, and financial reporting. | Financial, Contact, Transactional | Finance |
| Twilio | Providing AI-driven voice and communication services to Ellavox customers. | Communication content, Identification, Technical and usage data | Operations |
| Upstash | Providing AI-driven voice and communication services to Ellavox customers. | Communication content, Identification, Technical and usage data | Operations |
| Vanta | Continuous security and compliance monitoring. | Contact details, Technical and usage data | Security |
| Vapi | Providing AI-driven voice and communication services to Ellavox customers. | Communication content, Identification, Technical and usage data | Operations |